Privacy Policy

Privacy Policy

At Himalaya Wellness Latvia SIA, we respect every individual's right to privacy. Our relationship with you is our most valuable asset and is the very basis of our name and reputation.

Information Collection and Use

This privacy policy (“Privacy Policy”) notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data. Be informed that we strictly do not share your personal information with third parties in any manner other than for the reasons mentioned herein this Privacy Policy.

Who are we?

We are Himalaya Wellness Latvia SIA.
Our address is

Elizabetes str. 11-10,
Riga,
LV-1010,
LATVIA.

You can contact us by post at the above address, by email at contactus@himalayawellness.com, by telephone on +371 678 54168 (Available between 0700 hours GMT and 1700 hours GMT).

How we use your information


Privacy Notice to Employment Candidates, Employees and Ex-Employees


What information do we collect?

We collect information about you at our Website, application, and our customer service centres. Some of this information does not identify you personally, but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you). The information we collect includes some or all of the following:

  • Name (including title);
  • Address
  • Country
  • Phone number;
  • Login ID
  • Password
  • Email address
  • Your IP address
  • Order details
  • Query
  • I need help with (subject)
  • Comments

Why do we collect this information?

    • Name (including title)
      Required to create user name/to provide personalized experience while answering question/to generate order invoice and shipment details by us as well as our shipment partner.

    • Address
      Required to generate order invoice and shipment details by us as well as our shipment partner, including the Post code, City, Country, etc.
      These details will be printed on the shipment labels for facilitating the delivery process.

    • Country
      We require your country of residence to answer you better/to analyse your health-related query.

    • Phone Number
      We require your phone number to generate order invoice and shipment details by us as well as our shipment partner/to contact you regarding your purchase, and if you subscribe, you may opt to receive offer and promotional messages.

    • Login ID
      Your email ID is being used as a unique user ID to get you logged in to your user account/ to communicate regarding order-related updates, and if you subscribe, you may opt to receive offer and promotional emails.

    • Password
      Password is required to keep your user account secure and private. It enables access to your user account. The password is stored in an encrypted format.

    • Email ID
      Your email ID is required to answer your query, to contact you in case we need more details about your query, to revert with the solution to your query, to receive communication on order-related updates, and if you subscribe, you may opt to receive offer and promotional emails.

    • IP address
      We record IP address to show that the correct tax was applied to the sale, which we are required to do by law. It is also required to store for security purposes to help us track any individual in case of any mishaps on our website/ system.

    • Order Details
      We require your order details to create a record of your order, to fulfil the order, and analyse our sale in each arena.

    • Query
      Please write a brief description of the health query you would like to ask our experts. Our experts will be unable to help you with the desired solution if this field is incomplete or left blank.

    • I need help with (subject)
      This is required to direct questions to the right team to provide quick solutions.

    • Comments
      Enter further details to your query/question to help us better understand the situation.

Protection of your personal data.

Himalaya has implemented reasonable physical, technical and administrative security measures to protect your personal data from loss, misuse, alteration or destruction. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


When you use our website

When you use our website to browse our products and services and view the information we make available, we and third parties use a number of cookies that allow the website to function, to collect useful information about visitors, and to facilitate a better user experience.

Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer. 

However, for those cookies that are useful but not strictly necessary, we will always ask for your consent before placing them. In addition to the cookies we use, various third parties also place them on your computer, again with your consent. These are shown below:

Cookie Domain Type Description Duration
test_cookie .doubleclick.net Advertisement The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. 15 minutes
_fbp .himalayawellness.eu Advertisement This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. 3 months
_shg_session_id himalayawellness.eu Advertisement This cookie is used for tracking the individual sessions on the website which helps in creating the statistical data from multiple visits. It also helps in creating the leads for marketing purposes. 30 minutes
_shg_user_id himalayawellness.eu Advertisement This cookie is used for collecting visitor behaviour on multiple website inorder serve them with relevant advertisement. It helps in limiting the repetition of the same advertisment to the visitor. 5 years
IDE .doubleclick.net Advertisement Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. 1 year 24 days
_landing_page .himalayawellness.eu Analytics Shopify installs this cookie to track landing pages. 14 days
_y .himalayawellness.eu Analytics This cookie is associated with Shopify's analytics suite. 1 year
_s .himalayawellness.eu Analytics This cookie is associated with Shopify's analytics suite. 30 minutes
_shopify_y .himalayawellness.eu Analytics This cookie is associated with Shopify's analytics suite. 1 year
_shopify_s .himalayawellness.eu Analytics This cookie is associated with Shopify's analytics suite. 30 minutes
cart_ts himalayawellness.eu Analytics Shopify sets this cookie which is used in connection with checkout. 14 days
_shopify_sa_t .himalayawellness.eu Analytics This is a Shopify analytics cookie relating to marketing and referrals. 30 minutes
_shopify_sa_p .himalayawellness.eu Analytics This is a Shopify analytics cookie relating to marketing and referrals. 30 minutes
_ga .himalayawellness.eu Analytics The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. 2 years
_gid .himalayawellness.eu Analytics Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. 1 day
_gcl_au .himalayawellness.eu Analytics Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. 3 months
secure_customer_sig himalayawellness.eu Necessary Shopify sets this cookie to be used in connection with customer login. 1 year
_orig_referrer .himalayawellness.eu Necessary Shopify sets this cookie to be used in connection with shopping cart. 14 days
cart_currency himalayawellness.eu Necessary Shopify sets this cookie to remember the user’s country of origin and populate the correct transaction currency. 14 days
cart_sig himalayawellness.eu Necessary Shopify sets this cookie to be used in connection with store checkout. 14 days
XSRF-TOKEN verify.softali.net Necessary This cookie is set by Wix and is used for security purposes. 2 hours
laravel_session verify.softali.net Necessary laravel uses laravel_session to identify a session instance for a user, this can be changed 2 hours
_goo_Fg3hs himalayawellness.eu Other No description 1 minute
cart himalayawellness.eu Other This cookie is used in connection with the shopping cart. 14 days
cart_ver himalayawellness.eu Other No description available. 14 days
Fera.Api.ServerNum himalayawellness.eu Other No description 1 month
banana_stand_visitor_id himalayawellness.eu Other No description available. 5 years
po_visitor himalayawellness.eu Other No description available. 1 day
__kla_id himalayawellness.eu Performance Cookie set to track when someone clicks through a Klaviyo email to a website. 2 years
_gat .himalayawellness.eu Performance This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites. 1 minute

How long do we keep your information for?

There is no stipulation to preserve your personal information in an identifiable format for longer than the provisioned time limit. If we have a relationship with you, we hold your personal information for two years from the date our relationship ends. We only store your personal information for this period to establish, bring, or defend legal claims as a mandatory legal requirement.

The only exceptions to the periods mentioned above are in situations where in the law requires us to hold your personal information for a longer period, or delete it sooner; where you have raised a complaint or concern regarding a product or service offered by us, in which case, we will retain your information for a period of 2 years following the date of that complaint or query.

However, if you exercise your right to have the information erased (where it applies), we do not need to hold it in connection with any of the reasons permitted or required under the law.


International Data Transfers:

Himalaya Wellness Latvia SIA has implemented global privacy practices for processing personal data protected under various data protection laws. Himalaya Wellness Latvia SIA transfers personal data between the countries in which we operate in accordance with the standards and conditions of applicable data privacy laws, including standards and conditions related to security and processing. In order to provide services,

  • There is a flow of your personal data from our European entities to our non-European entities present in India and Dubai. The nature of data transferred between India and Europe include Employee and Customer data. And the nature of data transferred between Dubai and Europe include Employee data.
    •  
  • To safeguard above mentioned data transfers, we have adequate international data transfer agreements incorporating standard contractual clauses published by the European Commission

When you submit an enquiry via our website

When you submit an enquiry via our website, we ask you for your name, contact telephone number, and email address.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

We do not use the information you provide to make any automated decisions that might affect you.


When you purchase a product from our website

When you purchase products from us online, we ask you for your name, address, contact telephone number, email address, and credit card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We will use your information to verify your credit card details for your purchase, to process your order, and to send you the products. We will also send you a receipt via email, and we may use your telephone number to contact you regarding your purchase.

We require this information to process your payment, deliver your products or services, and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law.

Your information is stored on our website and on our cloud server, both of which are based within the European Union. Your credit card details are passed to a third-party payment processor (Stripe, https://www.stripe.com/). We do not retain your credit card information.

We do not use the information you provide to make any automated decisions that might affect you.

We keep your order information for an indefinite period, as the licenses we sell for our products do not expire.


When you sign up to receive our newsletter

When you sign up to receive our newsletter, we ask you for your name and email address.

We will ask for your consent to use your name and email address to email you our newsletter, which contains information about our products and other information which we feel might be of interest to you.

You can withdraw your consent at any time and we will stop sending you the newsletter.

Your name and email address are shared with a third-party mailing system (Klaviyo, https://www.klaviyo.com/).

We do not use the information you provide to make any automated decisions that might affect you.

We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after two years.


When you submit a review about us

When you submit a review about us, we record your name, your email address, and your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We use this information to provide verified independent views about our products and services to potential customers. Your name and the content of your review (but not your email address or IP address) may be publicly displayed on our website. We will do this based on our legitimate interest in marketing our products and services.

We do not use the information you provide to make any automated decisions that might affect you.

Your personal data is stored for as long as we are marketing the product or services that the review refers to, after which, it is deleted. You may ask us to remove your review at any time.


When you take part in our feedback survey

When you take part in our feedback survey, we record your name, your email address, the name of your organisation, your job role, and your answers to questions we ask about your opinion of, and use of, our products and services.

We use this information to develop and improve our products and services and our customer relationships. We will do this based on our legitimate interest in marketing our products and services.

Your details are shared with a third-party survey system which is based within the European Economic Area (EEA).

We do not use the information you provide to make any automated decisions that might affect you.

Your personal data is stored for two years, or for as long as we are marketing the product or services that the review refers to, whichever is shorter. You may ask us to remove a testimonial that is based on your feedback from our website at any time.


Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format, so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time, if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling. To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.


Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance, so that we can address your complaint.

If you have any specific data protection concerns or a complaint, you can address it to our Data Protection Team at: privacy.team@himalayawellness.com or by telephone on +371 678 54168 (Available between 0700 hours GMT and 1700 hours GMT), or directly at:

"Himalaya Wellness Latvia SIA", Ltd

Elizabetes str. 11-10,
Riga,
LV-1010,
LATVIA

If you have any questions regarding the processing of your personal information, please contact: contactus@himalayawellness.com

We hope that we will be able to resolve any concerns you may have.
However, you have a right to complain to the Poland’s Supervisory Authority for data protection at:
Office of the Inspector General for the Protection of Personal Data

Biuro Generalnego Inspektora Ochrony Danych Osobowych
Stawki 2
00 193 Warsaw
Poland
Tel. (22) 531 03 00;
Fax (22) 531 03 01
kancelaria@giodo.gov.pl

When does this Privacy Policy apply?

This Privacy Policy applies to all the services offered by Himalaya Wellness Latvia SIA, via its websites that include www.HimalayaDirect.com but excludes services offered by other companies or individuals, including products or sites that may be displayed to you as the products of Himalaya when browsed in search of our official website.


Updates to this privacy policy

We regularly review and, if appropriate, update this Privacy Policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

 

Version 1.6, Date: 26/08/2022

We will update the version number and date of this document each time it is changed.