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  • Himalaya Global Holdings

Privacy Policy

Information Collection and Use

This privacy policy ("Privacy Policy") notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data. Be informed that we strictly do not share your personal information with third parties in any manner other than for the reasons mentioned herein this Privacy Policy.

Who are we?

We are The Himalaya Drug Company LTD.
Our address is
Elizabetes str. 11-10,
Riga,
LV-1010,
LATVIA.
You can contact us by post at the above address, by email at support@himalayadirect.com or by telephone on 0-808-120-7592 (UK Toll Free) (Available between 0300 hours GMT and 1130 hours GMT).

How we use your information


Privacy Notice to Employment Candidates, Employees and Ex-Employees


What information do we collect?

We collect information about you at our Website, application, and our customer service centres. Some of this information does not identify you personally, but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you). The information we collect includes some or all of the following:

  • Name (including title);
  • Address
  • Country
  • Phone number;
  • Login ID
  • Password
  • Email address
  • Your IP address
  • Order details
  • Query
  • I need help with (subject)
  • Comments

Why do we collect this information?

    • Name (including title)

      Required to create user name/to provide personalized experience while answering question/to generate order invoice and shipment details by us as well as our shipment partner.

    • Address

      Required to generate order invoice and shipment details by us as well as our shipment partner, including the Post code, City, Country, etc.
      These details will be printed on the shipment labels for facilitating the delivery process.

    • Country

      We require your country of residence to answer you better/to analyse your health-related query.

    • Phone Number

      We require your phone number to generate order invoice and shipment details by us as well as our shipment partner/to contact you regarding your purchase.

    • Login ID

      Your email ID is being used as a unique user ID to get you logged in to your user account/ to communicate regarding order-related updates, and if you subscribe, you may opt to receive offer and promotional emails.

    • Password

      Password is required to keep your user account secure and private. It enables access to your user account. The password is stored in an encrypted format.

    • Email ID

      Your email ID is required to answer your query, to contact you in case we need more details about your query, to revert with the solution to your query, to receive communication on order-related updates, and if you subscribe, you may opt to receive offer and promotional emails.

    • IP address

      We record IP address to show that the correct tax was applied to the sale, which we are required to do by law. It is also required to store for security purposes to help us track any individual in case of any mishaps on our website/ system.

    • Order Details

      We require your order details to create a record of your order, to fulfil the order, and analyse our sale in each arena.

    • Query

      Please write a brief description of the health query you would like to ask our experts. Our experts will be unable to help you with the desired solution if this field is incomplete or left blank.

    • I need help with (subject)

      This is required to direct questions to the right team to provide quick solutions.

    • Comments

      Enter further details to your query/question to help us better understand the situation.

Protection of your personal data.

Himalaya has implemented reasonable physical, technical and administrative security measures to protect your personal data from loss, misuse, alteration or destruction. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


When you use our website

When you use our website to browse our products and services and view the information we make available, we and third parties use a number of cookies that allow the website to function, to collect useful information about visitors, and to facilitate a better user experience.

Some of the cookies we use are strictly necessary for our website to function, and we don't ask for your consent to place these on your computer. These cookies are shown below:

Cookie Name Purpose Further Information
ASP.NET_SessionId Preserves the visitor's session state across page requests. Expiry : Session
CookieConsent Stores the user's cookie consent state for the current domain Expiry : 1 year
hdcurr Preserves the visitor's currency choice across page requests. Expiry : Session
HDirect Preserves the visitor's country code across page requests. Used to validate the product sale availablity in visitor's country. Expiry : Session
HimalayaDirectnew Preserves the visitor's unique id across page requests. Used to maintain visitor's cart. Expiry : Session
hdcurr Preserves the visitor's preffered currency across page request. Expiry : Session

However, for those cookies that are useful but not strictly necessary, we will always ask for your consent before placing them. In addition to the cookies we use, various third parties also place them on your computer, again with your consent. These are shown below:

Cookie Name Purpose Further Information
dc_gtm_UA-# Used by Google Tag Manager to control the loading of a Google Analytics script tag. Expiry : Session
_ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Expiry: 2 years
_gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Expiry : Session
ads/ga-audiences Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. Expiry : Session
collect Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. Expiry : Session
HSID Cookies called 'SID' and 'HSID' which containcontain digitally signed and encrypted records of a user's Google account ID and most recent sign-in time. The combination of these two cookies allows us to block many types of attack, such as attempts to steal the content of forms that you complete on web pages. Expiry : Session
NID Most Google users will have a preferences cookie called 'NID' in their browsers. A browser sends this cookie with requests to Google's sites. The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google's SafeSearch filter turned on. Expiry : Session
SID Cookies called 'SID' and 'HSID' which containcontain digitally signed and encrypted records of a user's Google account ID and most recent sign-in time. The combination of these two cookies allows us to block many types of attack, such as attempts to steal the content of forms that you complete on web pages. Expiry : Session
SIDCC, SAPISID, SSID, APISID Google set a number of cookies on any page that includes a Google Map. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behaviour of Google Maps users. Expiry : Session

How long do we keep your information for?

There is no stipulation to preserve your personal information in an identifiable format for longer than the provisioned time limit. If we have a relationship with you, we hold your personal information for two years from the date our relationship ends. We only store your personal information for this period to establish, bring, or defend legal claims as a mandatory legal requirement.

The only exceptions to the periods mentioned above are in situations where in the law requires us to hold your personal information for a longer period, or delete it sooner; where you have raised a complaint or concern regarding a product or service offered by us, in which case, we will retain your information for a period of 2 years following the date of that complaint or query.

However, if you exercise your right to have the information erased (where it applies), we do not need to hold it in connection with any of the reasons permitted or required under the law.


International Data Transfers:

The Himalaya Drug Company has implemented global privacy practices for processing personal data protected under various data protection laws. The Himalaya Drug Company transfers personal data between the countries in which we operate in accordance with the standards and conditions of applicable data privacy laws, including standards and conditions related to security and processing. In order to provide services,

  • There is a flow of your personal data from our European entities to our non-European entities present in India and Dubai. The nature of data transferred between India and Europe include Employee and Customer data. And the nature of data transferred between Dubai and Europe include Employee data.
  •  
  • To safeguard above mentioned data transfers, we have adequate international data transfer agreements incorporating standard contractual clauses published by the European Commission

When you submit an enquiry via our website

When you submit an enquiry via our website, we ask you for your name, contact telephone number, and email address.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

We do not use the information you provide to make any automated decisions that might affect you.


When you purchase a product from our website

When you purchase products from us online, we ask you for your name, address, contact telephone number, email address, and credit card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We will use your information to verify your credit card details for your purchase, to process your order, and to send you the products. We will also send you a receipt via email, and we may use your telephone number to contact you regarding your purchase.

We require this information to process your payment, deliver your products or services, and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law.

Your information is stored on our website and on our cloud server, both of which are based within the European Union. Your credit card details are passed to a third-party payment processor (Braintree, a PayPal service, www.braintreepayments.com ). We do not retain your credit card information.

We do not use the information you provide to make any automated decisions that might affect you.

We keep your order information for an indefinite period, as the licenses we sell for our products do not expire.


When you sign up to receive our newsletter

When you sign up to receive our newsletter, we ask you for your name and email address.

We will ask for your consent to use your name and email address to email you our newsletter, which contains information about our products and other information which we feel might be of interest to you.

You can withdraw your consent at any time and we will stop sending you the newsletter.

Your name and email address are shared with a third-party mailing system (Mailchimp, www.mailchimp.com).

We do not use the information you provide to make any automated decisions that might affect you.

We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after two years.


When you submit a review about us

When you submit a review about us, we record your name, your email address, and your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We use this information to provide verified independent views about our products and services to potential customers. Your name and the content of your review (but not your email address or IP address) may be publicly displayed on our website. We will do this based on our legitimate interest in marketing our products and services.

We do not use the information you provide to make any automated decisions that might affect you.

Your personal data is stored for as long as we are marketing the product or services that the review refers to, after which, it is deleted. You may ask us to remove your review at any time.


When you take part in our feedback survey

When you take part in our feedback survey, we record your name, your email address, the name of your organisation, your job role, and your answers to questions we ask about your opinion of, and use of, our products and services.

We use this information to develop and improve our products and services and our customer relationships. We will do this based on our legitimate interest in marketing our products and services.

Your details are shared with a third-party survey system which is based within the European Economic Area (EEA).

We do not use the information you provide to make any automated decisions that might affect you.

Your personal data is stored for two years, or for as long as we are marketing the product or services that the review refers to, whichever is shorter. You may ask us to remove a testimonial that is based on your feedback from our website at any time.


Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format, so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time, if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling. To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.


Your right to complain

We hope that we will be able to resolve any concerns you may have. However, you have the right to lodge a complaint with a supervisory authority. As a rule, you can contact the relevant supervisory authority in your place of habitual residence, your place of work or the registered office of our organization.


When does this Privacy Policy apply?

This Privacy Policy applies to all the services offered by The Himalaya Drug Company LTD, via its websites that include www.himalayawellness.eu but excludes services offered by other companies or individuals, including products or sites that may be displayed to you as the products of Himalaya when browsed in search of our official website.


Updates to this privacy policy

 

We regularly review and, if appropriate, update this Privacy Policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven't previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

 

Version 1.4, Date: 01/04/2019

We will update the version number and date of this document each time it is changed.
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